Warranty & Returns

Snow Alley Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a exchange or refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

We are confident in our products and our sales staff to make sure that you get the best help and gear that are most suitable for your adventures.

We are a local, independently owned store and do not offer ‘change of mind’ refunds for returned items (this includes incorrect sizing), however we're happy to offer you a store credit subject to the following conditions:

• Returned within 14 days from the date of purchase (or date of delivery for online orders). 
• Proof of purchase included
• The item/s must be returned in the condition you received it and with the original box and/or packaging in resalable condition, including manufacturer tags where applicable. It is the customers responsibility to ensure all returned items are delivered to Snow Alley in their original condition. 

Store credits, lasting up to 3 years, will be issued for the amount paid at time of purchase for the particular item being returned. They are issued via email or gift card.  Please contact staff at store to use credit.

Unfortunately stock levels vary and we are not able to stock all products in all sizes, which may result in your desired exchange product or size not being available. In the event that your desired exchange product is not in stock, a store credit will be issued. 

Should you not want a credit or exchange, in extenuating circumstances SNOW ALLEY may issue a refund minus a $10 restocking fee. 

If your return is time sensitive, our regular returns policy applies and no refunds will be given if you purchase new items prior to returning original items.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or store credit. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at snowalleygc@gmail.com and send your item to: 1/48 Currumbin Creek Road Gold Coast Queensland AU 4223.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Return Shipping

To return your product, you should mail your product to: Snow Alley 1/48 Currumbin Creek Road Gold Coast Queensland AU 4223

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Warranties

About Our Policy

Snow Alley warrants its products to be free of manufacturing defects for 6 months or more from the date of purchase. Our commitment to you is that we want you to be riding as much as possible. If your gear has failed you then we will do our best to get you back on the slopes as quickly as possible. Check out our full guidelines below and make sure you have familiarized yourself with them before starting a warranty claim.

Step 1

Please read the following questions. If you answer yes to all of these then proceed to Step 2.

• Was the product purchased within the last 6 months?
• Was the product purchased from Snow Alley direct or from our online store?
• Do you have a copy of your receipt, order confirmation, sales receipt or other proof of purchase?
• Does the damage or fault appear to be the result of or attributable to defective materials or poor workmanship?

If you answered yes to all of the above questions proceed to Step 2. If you didn't then please email snowalleygc@gmail.com and we will see what we can do to help.

Step 2

If your product was purchased from Snow Alley then please return your product to them to begin a warranty claim.

If your product was purchased direct from our online store then please snowalleygc@gmail.com the following information.

• Details of the product you are claiming
• Original date of purchase (please attach a copy of the purchase receipt, invoice or sales receipt)
• Serial number - This can be found etched into the topsheet on the heel or toe edge
• Description of the fault or damage
• How did you first notice the fault or damage?
• Images of the fault or damage - The better the images, the faster we can process your claim

 

Step 3

Wait for a response from our team.

We aim to respond to all warranty claims as quickly as possible but during busy periods response times may be slower.  Emails will be responded to during the next available working hours.

If for any reason we require more information we will let you know.

Not all warranty claims can be approved by email. Sometimes we will require the product to be returned for an inspection. If this is the case we will provide full instructions by email.

 

What is covered?

Our warranty covers, but is not limited to, the following faults and damage.

• Any significant manufacturing defect in workmanship
• Delamination of the top sheet, base, sidewall, edge, tip and tail protectors due to a manufacturing defect
• Stripped, spinning or misaligned inserts as a result of a manufacturing error
• Manufacturing defects relating to The Channel

 

What is not covered?

Our warranty does not cover, but is not limited to, the following faults and damage.

• Damage caused by misuse, abuse or neglect. This includes but is not limited to rail and rock damage, cracked edges or snapped nose or tail
• Damage caused by improper mounting or adjustment of snowboard bindings including the use of incorrect hardware
• Damage caused by chairlifts, gondolas or other mountain transportation methods
• Normal wear and tear expected with a piece of sports equipment
• Damage caused by solvents or adhesives including Loc-Tite used on mounting hardware or stomp pads or traction pads added to a snowboard
• Damage caused by improper servicing of equipment including heat damage or tool marks
• Damage caused by use of hardware not provided by Endeavor
• Damage caused by collision or impacts with, but not limited to, rocks, rails, park features, lifts, queue barriers and concrete
• Cosmetic damage including, but not limited to, chips, dents, scrapes, scratches, oxidation, rust and color fading
• Damage caused by modifications made outside of an Endeavor facility

 

Warranty Limitations

The Snow Alley snowboard warranty is subject to the following limitations in addition to any imposed by virtue of applicable law.

1. The warranty applies only to products purchased from Snow Alley store, direct or online store. 
2. The warranty applies to the original purchaser only and is non-transferable.
3. All products must receive prior approval from Snow Alley snowboard and ski shop before being returned. Products returned without approval will not be processed and will be returned at the customers expense.
4. Snow Alley snowboards & skis shop recommends using a tracked and insured service for returning your product and accepts no responsibility for damage or loss of items during transit.
5. Return shipping charges are the sole responsibility of the customer. Return shipping to the customer will be covered by Snow Alley.
6. All original shipping charges are non-refundable and will not be included in any credit or refund provided to the customer.
7. The warranty is void if any modification, alteration or change has been made to a product that has not been carried out by Snow Alley.

 

Liability Waiver

Snowboarding and skiing are dangerous sports. SNOW ALLEY snowboard & ski shop accepts no liability in the event of any injury or death arising from the use of an Snow Alley snowboards or skis.